POS, KDS, reservations, payments, AI receptionist, reputation, and customer marketing — all running off one AI brain on a single dashboard. Built for restaurants, bars, live-music venues, salons, dry cleaners, dental offices, gyms, and the independents in between.
Stop stitching together POS, scheduling, payments, reviews, marketing, and the phone agent. Concierge Pilot replaces all of it with a single platform and a single AI that actually knows your customers, your menu, your calendar, and your numbers.
POS, KDS, table maps, reservations, ticketing, online ordering — every transaction flows through one ledger so you actually know what was sold and what's coming.
Front of houseAn AI receptionist that books, quotes, takes orders, and routes the calls that need a human. Already deployed at full restaurants, dog groomers, and front desks.
AI phone agentEvery name, email, and phone number from every transaction lives in your list — exportable any time. Concierge Pilot never resells your audience or rents it back to you.
Customer marketingTurn on what you need. Leave the rest dark. Every module shares the same customer record, the same calendar, the same AI.
Counter, waiter, kitchen display.
Table map, waitlist, deposits.
Stripe checkout, ACH, tips.
24/7 phone agent. Real voice.
Reviews, replies, GBP refresh.
SMS, email, chat — one inbox.
Sales, labor, food cost, variance.
Bar, kitchen, retail. Loss alerts.
GBP, citations, llms.txt for AI.
Crew shifts, requests, cost.
Docs, contracts, vendor logins.
Plain-English questions. Real answers.
Concierge Pilot is multi-vertical. The same brain runs the front of house at a restaurant, the door at a music venue, the chair at a salon, and the dropoff counter at a dry cleaner. Pick your fit:
Counter POS, waiter POS, kitchen display, table reservations, ticketed live shows, AI receptionist, bar inventory, and the executive dashboard all share the same database. The same AI that answers the phone reads every ticket sale, every variance number, and every review.
Aaron Watson goes on sale at 10am, the AI receptionist starts taking will-call questions by 10:01, and the door scanner at the gate validates every QR — same platform.
Most local businesses cobble together five to ten vendors and still don't have a real customer list. Here's the swap:
| What you replace | The patchwork | Concierge Pilot |
|---|---|---|
| Point of sale | Toast / Square / Clover | Built in |
| Reservations | OpenTable / Resy | Built in |
| Online ordering | DoorDash / Toast Online | Built in |
| Phone agent | Voicemail / answering svc | AI receptionist |
| Reviews & reputation | Birdeye / Podium | Built in |
| Email & SMS marketing | Mailchimp / Klaviyo | Built in |
| Inventory | MarketMan / Crunchtime | Built in |
| Customer list | Locked in 5+ vendors | Yours, exportable |
A 20-minute walkthrough on the actual platform. Bring your menu, your reservation tool, your phone bill, and the last review you couldn't reply to. We'll show you the swap.